1.1. The service Fragile Boost is hosted under the name (domain) of www.fragileboost.com (“the Site”) and is not affiliated with any other site, company, brand, organization, or similarly named entity resembling it.
1.2. The process by which our service will be carried out differs depending on the service requested by the customer. All orders will be finished within a reasonable time frame. If we fail to meet your expectations regarding the quality of our service, you – our customers, may contact us and request that another booster finish your order. We undergo serious internal procedures to deal with such situations, take measures to ensure we perform at the highest level on the market.
1.3. All products and services available on the Site are delivered via digital delivery means such as email or in-game (online) services. We deliver the service only through players that posses high skill in the game.
1.4. The Site does not offer any physical products or property, therefore is not obligated to send any goods to addresses of its customers.
1.5. Fragile Boost does not guarantee that the descriptions of all or any products displayed on the site are 100% accurate. This is mainly due to the difficulty inherent with operating within a proposed time limit. However, we have done our best to explain the content on the Site and its services as correctly and realistically as possible.
1.6. Fragile Boost reserves the right to change or alter any of the Site’s content, conditions, terms, or policies, as well as our respective extensions, at any time and without notice. By using any service that the Site offers, you agree that Mariboost can’t be liable or accountable to you for any modification, suspension or discontinuance of the services.
2.1. For virtual goods and services there is little option for refunds to be issued. Any possibility of a refund is at the sole discretion of the Site’s owner.
2.2. However in the event where a service is not delivered as promised, or other conditions are not met pertaining to the order, the customer may contact us via email, livechat or skype within 24 hours of the finishing of the order, or while the order is in progress. Any claims against Fragile Boost after that period of time are going to be judged by the Sites representatives according to the provided proofs by the user of the service.
2.3. In the event where an order is cancelled prior to being processed and started by our staff the customer will be refunded 100% of the original order cost once they have contacted us and finalized the cancellation (transaction fees are at the expense of the customer).
2.4. In the event where your order has been started, but not finished, you will have the right to receive store credit (equal to the monetary value of the unfinished portion of the order), which you can use for your future orders on the Site. In cases of extreme inaccuracy between what has been ordered and what has been provided a refund can be requested for the portion of the service which was not completed, calculated on the base of percentage completion of your order and percentage remaining.
2.5. Any payment dispute or third-party mediation started by a customer of the Site without contacting us in advance will result in cancellation of your order and no refund.
2.6. In cases of charge back, the owed money will be refunded in duration of 168 hours period due to safety measures regarding paypal.com system.
2.7. Fragile Boost gives you a limited license to access the Site with the sole purpose to purchase or use the services and products offered for personal use only. You are also allowed to review the page, but not copy its content, design or program code. In cases such as that we shall contact the one in violation with a demand to remove the copied part of the Site. In case of refusal to remove the copied part by the violator a legal case shall be started in which we shall claim our rights and all taxes and fees will be at the expense of the one in violation.
2.8. Fragile Boost does not permit without obtaining our prior written consent to do the following: downloading (other than page caching), reproducing, duplicating, copying any content of Fragile Boost such as (including but not limited to): product listings, descriptions, prices; using or framing any trademarks, logos, or other proprietary information (including images, text, page layout or forms); using ” hidden text ” utilizing Fragile Boost name or trademarks; or any exploitation of the content for commercial or inappropriate purposes.
2.9. Fragile Boost may also include links and pointers to Internet sites maintained by third parties. We do not operate or control any information, products or services appearing on or offered through these third-party sites, nor are we responsible for examining or evaluating these third-party sites, and we do not assume any responsibility or liability for any actions, products, or content related to these third-party sites.
3.1. Customers have the right to contact our live support or admins at any time if a problem with their current or future order arises or if they have any other concerns about our service.
3.2. Customers have the right to request changing of their booster if their current one is not performing at the expected level or is delaying the completion of their order for an unreasonable amount of time without excuse.
3.3. Customers have the right to rate, comment and give feedback for our service.
3.4. Customers have the right to pre-request booster that they like best. However if the chosen booster is too occupied, we’ll switch it to someone else.
3.5. Customers with limited rights provided by Fragile Boost can view all parts of the Site (visible and available to clients) and are permitted to voice their opinions on them and in cases of errors, bugs, or inaccuracy of the information to contact the admins and request maintenance.
3.6. Customers have the right to receive an appropriate reward in a case where our boosters offer you service that Fragile Boost provides, without using the Site (private boosting/coaching) for which the customer should provide proof to the admins (screenshot, text logs etc.).
3.7. Customers have the right to receive their service with discount in the cases promised or using the periodic promotion codes.
3.8. Customers have the right to receive all listed services as they are described.
4.1. You, as customer, are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our services only with involvement of a parent or legal guardian. Fragile Boost reserves the right to refuse service, or cancel orders at its sole discretion in cases of violation of the terms of use.
4.2. You agree to cooperate in case of investigation by Fragile Boost regarding fraudulent or improper activities such as (including but not limited to): false claims regarding non-receipt of products or services, fraudulent charge backs, stealing of property or ideas belonging to or entrusted to Fragile Boost.
4.3. Customers accept by using our services that they are aware and know what they are paying for, and that the Service you are paying for matches your In-Game information. If there are errors in the information you provide when purchasing service from us may result in delay of your boost or reducing the amount of wins/divisions/ranks/points.
4.4. Customers accept that by buying our Service you are aware that you cannot dispute any purchase with Fragile Boost after the Service is done or the service has been partially completed, and that you as a customer cannot violate the rules of Charge Backs stipulated in any payment method provided on the Site.
4.5. Customers accept that the boosters have the right to change your in-game settings and specifics of the game we provide service for, so that they might perform to the best of their abilities. For such changes all customers have the right to be informed in advance.
4.6. You accept not to play any ranked games while your orders are in progress, or in any way attempt to hinder the progress of your order. If you don’t follow this rule, we reserve the right to mark your order as completed without refund or to finish your order after reducing your boost with the amount of ranked games you have played.
4.7. Customers purchasing services that have failed to fill in the correct information about their current rank will be required to pay extra in direct relation to the difference between the prices of the incorrect information and the accurate one according to our price lists, if they wish the order to be completed.
4.8. Customers, accept that if you start a chargeback or open a claim after the order has gone through our system or the service has started or been completed you are in direct breach of Fragile Boost terms of use, and are bound to either close the chargeback/claim or pay back the same amount in addition to a fee determined by Fragile Boost, no less than $20 and no more than twice the original amount. Should you fail to abide by either option, you, the customer, accept full liability in a court of law as determined by the European Laws.
4.9. You, the customer, accept that your bill will be sent to a debt collectors agency if you charge back a payment for a service that has been completed or if your payment does not go through our system properly (Paypal system error, Fragile Boost system error), and you accept that you will have to pay extra fees covering both the collectors agency and any other unforeseen costs in regards to your chargeback.
4.1.1. All disputes directly issued by the customer to the Bank that manages his bank account are in direct breach of these Terms of Use. Disputes can be resolved only by claims by the system used for payment on our site – paypal. All other attempts to violating this rule or evading it will result in direct claim towards the violator.
4.1.2. Customers agree that Fragile Boost will not be held responsible for any actions following our service taken by Blizzard Entertainment; Valve Software on your account, including, but not limited to: suspensions, restrictions, banning or any further method of penalization. Refunds will not be given in these cases.
4.1.3. Failure to abide by our terms of use may result in a premature cancellation of your service or additional charges.
These Terms of use and your agreement to abide by them are to be governed by the laws of the European Union, without regard to its conflicts of law rules.